TERMS & CONDITIONS:
GENERAL TERMS FOR ALL TYPES OF SHIPMENTS:
  1. Acceptance of order / job subject to credit approval / availability.
  2. Insurance and packing is not covered under our scope of work.
  3. No subrogation rights to be issued against ARC for job undertaken.
  4. Storage, customs inspection, truck detention and any other charges pertaining to the shipment if incurred, would be charged additionally.
  5. No liability in respect of any consequential loss or damage, such as loss of profit, loss of client, claims for losses unless agreed upon in writing prior to commencing business.
  6. Transit time, flight / vessel details & routing as advised by the airline / shipping line. ARC is not liable in any manner for delays or change of their schedule. Any claims in context to the same would not be entertained.
  7. Terms and conditions of carrier as per Airway Bill / Bill of Lading.
  8. Rates are quoted for General Cargo only.
  9. Acceptance of hazardous cargo subject to approval from carrier. DGR / IMCO Tariff will be applicable.
  10. Free time for loading / off-loading of Containers – 4hours; for LCL / Air shipments – 1 hour after arriving at the delivery / pick-up point. Truck / Trailer detention charges after free time will be charged as per the signed contract.
  11. The business transaction would be conducted according to standard trading conditions approved by NAFL. (Copy of which available upon request)
  12. Rates are quoted in Aed unless stated otherwise.

 

Depending on the type of shipment, additional terms & conditional will be applicable:

A) AIR SHIPMENTS - EXPORT
  1. Air freight payable for actual weight or volume weight whichever is higher.
  2. Fuel surcharge and Security surcharge as VATOS
  3. Charges quoted are for services up to destination airport only.
B) AIR SHIPMENTS - IMPORT
  1. Air freight payable for actual weight or volume weight whichever is higher.
  2. Fuel surcharge and Security surcharge as VATOS
C) SEA FREIGHT - EXPORT
  1. BAF, CAF , ISPS and any other surcharge as VATOS
  2. Charges quoted are for services up to destination port only.
D) SEA FREIGHT - IMPORT
  1. Storage, demurrage, custom duty, custom deposit, document deposit, custom inspection, Unstuffing charges for custom inspection, truck detention and any other charges pertaining to the shipment if incurred, would be charged additionally.
  2. BAF, CAF , ISPS and any other surcharge as VATOS
E) CLEARANCE – SEA & AIR
  1. Consignee to provide ARC with all necessary permits and approvals from the concerned authorities / Government department. All and any charges arising due to the delay or non-submission of the approvals by the consignee would be debited to the consignees' account.
F) PACKING*
  1. Charges applicable for actual volume of materials packed.

 

*in case of international relocations, the terms & conditions of sea or air export will be applicable accordingly

G) DOOR TO DOOR SHIPMENTS FOR AIR - SEA EXPORTS & INTERNATIONAL RELOCATIONS, BELOW TERMS TO BE ADDED:
  1. Destination clearance and delivery charges are quoted as per standard tariff. Additional inspection, storage, demurrage or any other charges if incurred would be on clients account.
  2. Duty exemption of personal effects is at the discretion of the destination customs authorities. Any duty and taxes if incurred would be on consignee's account.
  3. Client should be aware of destination country's local import rules and regulation. Any additional charges like Storage, demurrage, unpacking charges for custom inspection, truck detention or any other charges if incurred due to consignee's unawareness on the same would be on consignees account.
  4. Demurrage and storage charges arising due to delay in custom clearance at destination ports due to heavy congestion or any other reason would be on clients account.
H) LAND TRANSPORTATION – GCC
  1. ARC shall not be liable in respect of any consequential loss or damage, such as loss of profit, loss of client, claims for losses unless agreed upon in writing prior to commencing business
  2. The freight charges are exclusive of Border Charges, Cargo Insurance, Customs duty, loading/offloading, clearing at destination and any other charges other than the freight occurred up to the delivery point.
  3. Client to advice consignees nominated clearing agent at destination border to handle the custom clearance upon arrival of the truck at the destination border.
  4. Transport cancellation; Demurrage charges as per contract terms
  5. Abnormal charges for overweight, height or size is payable to the Traffic Dept., if any will be charged as per receipts.
  6. Short or damaged delivery should be informed to ARC on delivery by email or fax with pictures and before releasing the vehicle/driver from your delivery point. No complaint will be entertained at a later stage.
  7. Consignee to provide ARC with all necessary permits and approvals from the concerned authorities / Government department. All and any charges arising due to the delay or non-submission of the approvals by the consignee would be debited to the consignees' account.
I) GSA AGENTS
  1. Above rates are subject to load ability/space availability /stack ability.
  2. Above rates are valid for the details (wt/pcs/dims/cbm) provided at the time of quotation, rate and other charges may differs, if actual details of the shipment have been changed at the time of delivery.
  3. Prevailing fuel & other surcharges are to be charged as per the fuel index on the delivery date.
  4. Rates are net and non-commissionable and apply to prepaid traffic only unless specified.
  5. Rates do not apply for HUM/VAL/AVI/NWP & CC shipments or cargo requiring special handling/ODD sized shipment.
TERMS & CONDITIONS FOR DCV WAREHOUSE STORAGE:
  1. Storage charges are applicable for goods stored in DCV warehouse for all types of shipments.
  2. The storage tariff can be furnished upon request.
  3. Goods will not be released till the storage charges are paid.
  4. The storage charges are based on actual weight and the nature of the shipment.
  5. If goods are not claimed or storage charges are not paid for more than 90 days, Al Rais Cargo Agencies is authorized for disposal of the goods as we deem fit the same or will be handed over to customs for auctioning.

 

The above terms and conditions are subject to change without prior notice.