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Email: arc@emirates.net.ae
FAQ

How do I determine the "volume weight"?
Volume weight is determined by using the following calculations for those shipments with dimensions in centimeters: (Length x Width x Height) divided by 6000 = volume in kilograms.

Are my airfreight charges based on the actual weight of the cargo only?

IATA regulations state that the cost of airfreight must be calculated on the "chargeable" weight. IATA defines the "chargeable weight" as the actual gross weight or the volume weight, whichever is greater.

Can I estimate the weight of my shipment?
If an inaccurate weight or class is used and a shipment is reweighed or re-classed by the carrier, those costs may be passed on to you. Reweighing may also delay delivery.

What should I do with the Bill of Lading?
All parties involved should have a copy of the Bill of Lading (buyer, seller and carrier). It is imperative that the Original BL(s) be given the respective office for release of shipments. Keep one "copy" for your records.

How should I package my shipments?

Please package, crate or stack on pallets securely to prevent damage. Secure cartons to the pallet with banding, shrink-wrap, stretch-wrap or breakaway adhesive. Improper packaging may void the carrier’s liability for damage. Stack cartons squarely on the skid with no overhang. Be sure the top surface is flat. Labels must be placed on every piece or package.

Do fees apply for residential service?
Generally, yes. Your location may be considered a residence if you are located in a residential zone, even if you open and close at set times. Schools, colleges, and churches located in residential zones may also incur residential fees. If the driver is required to go inside (beyond the front door or loading dock) to pick up or deliver a load instead of remaining on the dock or in his truck, additional fees may be applied.

What is dimensional weight?
Dimensional weight is a standard formula used throughout the freight industry that considers a package’s density when determining charges. Transportation charges are based on the gross weight of the shipment or the dimensional weight of the shipment; whichever is greater. Simply put, dimensional weight is when the weight of a package is inappropriately less than the actual size of the package. For example, a box filled with inflated balloons.

When do dimensional weight charges apply?
When the actual weight of a package is less than the calculated dimensional weight, carriers charge by the dimensional weight. Weight or Volume (wt.) whichever is higher is your chargeable weight.

What documents needed for clearing personal effect.
Personal effects means used household items brought into the country by the nationals residing abroad or the foreigners coming for the first time for residence in the country, for clearing personal effect doc required are B/L, personal invoice with complete packing details and value along with passport copy of the person for whom the shipment belongs.

What are the documents required for exporting Personal Vehicle?

Document required are RTA Export certificate with pass port copy of the person under whom the vehicle is registered and customs valuated value of the vehicle.

What does Customs deposit means?
Bank Guarantee and customs deposit are same. Customs deposit is 5% of total invoice value which is kept as guarantee with customsfrom Re-export shipments, this deposit is refundable. Once the shipment is exported out of UAE and exit is certified by customs, we need to submit all relevant documents to customs to claim customs deposit.

What is document deposit?
For clearing any shipment in UAE, consignee need to have all original documents in hand (e.g. B/Invoice/packing list /country of origin certificate) If any of the mentioned documents are missing or available in copy, customs ask for a deposit of AED.1000/- against that particular documents, which is refundable if the missing document is submitted to customs within a period of 30days.

What is exit Certificate?

Exit certificate is documents which confirm that the shipment has exited from UAE border. It contains exit point / Destination / Pkgs / wgt and proper description. Once the shipment departed, amendment or correction on exit is not permitted. Without exit certificate customs deposit has no value.